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Response within 24-48 hours during our working days .

Submit your Ticket

 Ticket Priority Levels

PriorityDescriptionExample
🔴 High

system down / major business impact ,Important feature not working

cannot process orders, Payment issue

🟡 Medium

Partial issue / workaround exists

Report error
🟢 LowGeneral request / inquiryInfo request


 SLA Response & Resolution Time

PriorityFirst Response TimeResolution Time
🔴 High2 hours8 hours
🟡 Medium8 hours24–48 hours
🟢 Low16  hours2–5 days